By making use of our Services, you agree that:
As our core business offering is technical support and the very work that we do be it telephonic or admin in nature, assists you, our valued client to get on with your day to day business functions, you will be charged an hourly rate of R 795.00.
The delivery and / or installation of purchased hardware and software will be charged for at an hourly rate of R 795.00
Any time spent driving to or from your premises, or driving on your behalf whether it be to or from suppliers, will be charged for at an hourly rate of R 795.00
Our business hours are 08h00 – 17h00, Monday to Friday. Any services requested outside of the aforementioned hours (i.e 17h00 to 08h00, excluding Public Holidays and Weekends) will be charged at the rate of R 1,590.00
Any work carried out over weekends and public holidays will be charged at an hourly rate of R 1,590.00
The preparation of quotes, if the quote is not approved, will incur an admin fee of R250. This is due to the time spent, the sourcing involved and the technical expertise required to put together the tailored quotes that we provide.
If the quote is approved, this admin fee will fall away.
The time of our team members is a valuable commodity, a commodity which is charged out at an hourly rate. This said, any lengthy runarounds, or drawn out admin intensive tasks will be charged for at an hourly rate of R 795.00. This is to ensure that we all remain mindful of one another’s time, and that our staff can be available when serious problems arise.
Any orders that are placed and then cancelled may result in a disassembly fee from our various suppliers and / or a courier charge. You will be charged for these fees upon cancellation of the respective order(s).
Any products and / or services that are not paid for in full within 2 (two) weeks from date of invoice may be suspended. Any products and / or services that are not paid for in full within 4 (four) weeks from date of invoice may be terminated.
Any new or replacement products or parts that are approved for in writing, that have to be specifically ordered into the country, will have to be paid for in full. If there is a change of mind or circumstances, the quoted / invoiced amount will still need to be settled in full.
The prices reflected above exclude the cost and provision of materials which may be required in the provision of services.