Frequently Asked Questions
Do I really have to log a support request?
Absolutely. Logging a support request is crucial. It ensures that our entire team is aware of your query, allowing us to respond quickly and efficiently. Additionally, it helps us hold team members accountable to see your support request resolved correctly.
Does Tenacity want me as a client?
At Tenacity, we have a non-negotiable set of values that we hold ourselves and each other accountable to uphold. It's imperative that our customers also honour these values. As outlined in the South African Constitution, particularly the clause on human dignity, we strive to create an environment of respect and integrity. Therefore, we do not tolerate nor provide support to customers who do not honour these basic values.
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Donec tellus massa, tristique sit amet condim vel, facilisis quis sapien. Praesent id enim sit amet odio vulputate eleifend in in tortor. Donec tellus massa, tristique sit amet condim vel, facilisis quis sapien. Praesent id enim sit amet odio vulputate eleifend in in tortor. Donec tellus massa, tristique sit amet condim vel, facilisis quis sapien.Do you offer customization or personalization services?
Absolutely! We take pride in building strong, one-on-one relationships with our clients. By understanding your individual needs, we can tailor solutions to meet your unique requirements. We're dedicated to standing by you for years to come, ensuring that our support evolves with your business.
Does Tenacity want me as a client?
At Tenacity, we have a non-negotiable set of values that we hold ourselves and each other accountable to uphold. It's imperative that our customers also honour these values. As outlined in the South African Constitution, particularly the clause on human dignity, we strive to create an environment of respect and integrity. Therefore, we do not tolerate nor provide support to customers who do not honour these basic values.
Do I really need to worry about online threats?
Absolutely! In today's digital age, everyone needs to be concerned and vigilant about online threats. Cybersecurity is a collective responsibility, and it's crucial that we all take reasonable steps to mitigate the ever-increasing risks posed by malicious parties and harmful code. Being proactive in protecting your data and systems helps to minimize potential damage and ensures a safer online environment for everyone.
Can I request priority treatment?
While we treat each of our valued clients, whether big or small, as a priority, we do offer Service Level Agreements (SLAs) that specify particular turnaround times to meet your expectations. We understand that for some industries, even a few minutes of downtime can be extremely costly. Our SLAs are designed to provide the timely support you need to keep your operations running smoothly.
Do you push a particular brand?
We don't necessarily push any particular product. We believe that every good product has equally good competitors or alternatives. Our recommendations are based on products that have a proven track record and provide the necessary after-sales support to ensure you remain in good hands going forward.
What is your piracy policy?
e strongly believe in supporting the products and solutions that work for us, regardless of whether the creators are corporate giants or smaller entities. These products add significant value to our lives, and the companies behind them have invested millions, if not billions, into their research and development. They have a right to charge for their products.
If a product is too expensive, we are more than willing to sit down with you to explore alternative solutions. However, we always ensure that all solutions are correctly licensed and paid for, respecting the intellectual property rights of all creators.
I want to start a new business. Can you help me?
Absolutely! We are thrilled to support you as you embark on this exciting journey of starting your own business. At Tenacity, we believe in empowering entrepreneurs and providing the IT support you need to succeed, no matter where you are in your business journey. We’re committed to being a partner you can rely on, offering innovative solutions and personalized assistance every step of the way. Let's turn your vision into reality together!