Tenacity Support Terms & Conditions

By making use of our Services, you agree that:

VERY IMPORTANT | All monthly retainers are to be settled prior to each new month (paid for upon receipt of invoice). All accounts are to be kept up to date. If for whatever reason you are unable to make payment, this needs to be communicated clearly to Tenacity management and it needs to be agreed upon in writing that services will continue to be supplied despite the account being in default. Failing to do so, Tenacity Computer Services (PTY) LTD waivers any responsibility to the stability and security of your network, computers, devices and data. The expectation is that we jump when we are called, and in return, all we ask is for a mutual level of respect and that our accounts get settled on time without delay.

As our core business offering is technical support and the very work that we do be it telephonic or admin in nature, assists you, our valued client to get on with your day to day business functions, you will be charged an hourly rate of R 795.00.

The delivery and / or installation of purchased hardware and software will be charged for at an hourly rate of R 795.00

Any time spent driving to or from your premises, or driving on your behalf whether it be to or from suppliers, will be charged for at an hourly rate of R 795.00

Our business hours are 08h00 – 17h00, Monday to Friday. Any services requested outside of the aforementioned hours (i.e 17h00 to 08h00, excluding Public Holidays and Weekends) will be charged at the rate of R 1,590.00

Any work carried out over weekends and public holidays will be charged at an hourly rate of R 1,590.00

The preparation of quotes, if the quote is not approved, will incur an admin fee of R250. This is due to the time spent, the sourcing involved and the technical expertise required to put together the tailored quotes that we provide.
If the quote is approved, this admin fee will fall away.

The time of our team members is a valuable commodity, a commodity which is charged out at an hourly rate. This said, any lengthy runarounds, or drawn out admin intensive tasks will be charged for at an hourly rate of R 795.00. This is to ensure that we all remain mindful of one another’s time, and that our staff can be available when serious problems arise.

Any orders that are placed and then cancelled may result in a disassembly fee from our various suppliers and / or a courier charge. You will be charged for these fees upon cancellation of the respective order(s).

Any products and / or services that are not paid for in full within 2 (two) weeks from date of invoice may be suspended. Any products and / or services that are not paid for in full within 4 (four) weeks from date of invoice may be terminated.

Any new or replacement products or parts that are approved for in writing, that have to be specifically ordered into the country, will have to be paid for in full. If there is a change of mind or circumstances, the quoted / invoiced amount will still need to be settled in full.

The prices reflected above exclude the cost and provision of materials which may be required in the provision of services.

For sales related matters, you agree that:

All prices exclude VAT.
Pricing and specifications are subject to change without prior notice.
Ruling rate of exchange applies, errors & omissions excepted (E&OE)
All ZAR pricing is subject to fluctuations from the rate of exchange and changes in costing.
All our suppliers are COD and we will require payment before we can collect any hardware or software from them.
Labour and/ delivery may be charged for later.

For late payments, you agree that:

As a result of your late payment(s), and/or lack of engagement with our accounts team, senior management will be asked to get involved.
Senior management consult at an hourly rate of R 1,590.00 and this fee will be added to your outstanding account for any time spent to resolve unnecessary and avoidable late payments.
In order to avoid any unnecessary costs, we simply request that you settle invoices upon receipt and show our accounts team the same level of respect that they show you in all of their dealings.